FAQs on Karina’s Clubs
Frequently Asked Questions
Q. How are the selections picked that you send me?
A. We have experienced and trained wine experts personally taste-testing each of our wines before hand picking the best monthly selections for you.
Q. Where do your wines come from?
A. They are sourced from the finest wineries across the US, and throughout the world, including Sardinia, France, Italy, Argentina, Chile, Australia, South Africa, Spain, Germany just to name a few.
Q. How do you get such good deals on wine?
A. We’ve developed close relationships with wineries and distributors worldwide through our fulfillment allowing us to negotiate on your behalf, passing that savings on to our members.
Q. Can I change my Wine Preferences as I learn more about what I like and what I don’t like?
A. We are a wine tasting club, allowing you this unique opportunity to learn, taste and experience wines from all over the world.
Q. What is the proper way to serve wine to my guests at a wine party?
A. Tulip shaped glasses or glasses that curve in allows for the best enjoyment when tasting wines. Reds at room temperature and Whites chilled to keep the vibrancy of the experience rich.
Q. Do you deliver to rural areas outside of towns and cities?
A. Our contracted fulfillment is with UPS so if you currently receive US Postal services most likely we can deliver directly to your door.
Q. What if I decide I don’t want to be in the club anymore?
A. You may cancel at anytime and we will discontinue your wine deliveries from the date of cancelation.
Q. How do I know if it’s a good wine?
A. Every individual has a unique palate and taste preference and what may be good for one may not be the preference of another. Read the tasting notes that come with each shipment and familiarize yourself with what your true preference is and where those wines come from.
Q. What’s the best way to store my wine deliveries?
A. Wine is best stored horizontally in a rack as the horizontal position best addresses sediment and long standing cork dryness issues.
Q. I have questions regarding compensations, where can I find answers?
A. There are several places that you can find these answers regarding the Business Opportunity compensation on the website. Updates and training will be provided to you.
Q. What is… or Where is… my ‘Welcome Email’? Why is this so important?
A. Immediately after you enroll you are sent an email from Karina Harris . This welcome confirmation email along with thanking you for joining Karina’s club contains your information that you set up during your enrollment for quick reference to access your Back office where you can locate all the tools to manage and track your business and much, much more! NOTE: If you didn’t receive your welcome email, please check your spam or junk folders as often emails with graphics are directed to one of those folders.
Q. When is my wine being delivered?
Your MAP (monthly auto ship program) date is the monthly anniversary of your initial sign up. If you signed up on the 6th of any month, your MAP date will be on the 6th of every month thereafter. If you signed up the 28th, 29th, 30th or 31st, your MAP date will ALWAYS be on the 28th of the month.
Note: We CANNOT deliver to PO Boxes and your delivery MUST have an adult signature over 21. This is the law and cannot be waived under any circumstance.
UPS will attempt up to 3 deliveries, in addition to holding your package for 5 business days for you to pick up at said location.
Q. What states are we NOT permitted to ship to?
A. At this time we can not ship our wines to the following states: Utah, North Dakota, and there is a temporary hold on Oklahoma.
Q. When should I expect my wine to arrive?
Your anniversary of your initial sign up date. If you sign up on April 6, your date will be every 6th of the month thereafter. If you sign up the 28th, 29th, 30th or 31st… your date will ALWAYS be the 28th of the month.
Please remember… we CANNOT deliver to PO Boxes. Your wine delivery MUST have an adult signature (over 21, please). This is the law, therefore cannot be waived.
UPS will attempt 3 deliveries… in addition to holding your package for 5 business days for you to pick up at location.
Q. What do I do if one of the following occurs?
a. I’ve missed my delivery.
b. I need to change my Shipping Address.
c. I need to delay my delivery.
d. My package was damaged in transit.
e. I did not receive my delivery.
A. Please contact firstname.lastname@example.org
Q. Can I order or “reorder” specific wines?
A. The wine experts take great pride in hand selecting your wines of the month & choosing vintages that have a strong palate appeal to a wide variety of tasters. Some of our vintages are in such limited supply that reordering a ‘specific label’ is currently unavailable. This may change from time to time.
Q. What can I expect IF I Order:
Q. When and how do I receive commissions?
A. Our commission periods run from Thursday to Wednesday (midnight, EST). All compensation earned during that period is paid the FOLLOWING Friday. Funds will be issued by check to the address you provide in your back office.
Q. Can you ship to Alaska, Hawaii or Puerto Rico?
A. Yes we can and do ship to Alaska, Hawaii and Puerto Rico, yet there are additional shipping charges for these destinations. Please contact our customer service department at 239-4DC-Wine for shipping quotes.
Q. Are there any states we CANNOT ship to?
A. Due to individual state laws, shipping to Utah & North Dakota and currently Oklahoma is prohibited. Please see your e-blasts regarding status updates.
SKIN CARE & MISC
Q. Joining Karina’s Club at the VIP level will my wine and skin care come in the same shipment.
A. No. They will be shipped separately.
Q. If I am not a Karina’s VIP Club Member in the Wince club can I sign up other VIP Club Members?
A. You must be a VIP Club Member to get credit for other VIP Club Members that join. We need you to be knowledgeable about the being in the club to best assist club members you refer.
Q. Do I have to be a VIP Club Member an part of Karina’s wine club to just be a part of Karina’s Club for only skin care?
A. No. You can Join Karina’s Club without having to become a VIP Club Member and only participate in Karina’s Club for skin care.