Refund & Return Policy


Returns/Exchanges
Please follow the steps below to return your purchase:

  • Please email customer service representative to let them know that you would like to return your item at support@karinaharris.com If you do not have your invoice you may print and send your email order confirmation. Please indicate the products you wish to return or exchange. If exchanging, please also include the product(s) you would like an exchange for. We will call you if additional funds are required for the exchange order. If you do not have your invoice or email order confirmation please email support@karinaharris.com to get your order number.
  • Karina Harris is not responsible for return shipping costs. Please make a copy of your invoice and keep for your records.
  • The return must be postmarked within 30 days of receipt of the product, and the product must be mostly full. Multiple exchanges or returns will not be allowed. Only one full refund per person.
  • Please ship the products to the address below to ensure that your return remains eligible for a refund.
  • For all Karina Harris product returns, please use the following address:
Karina Harris Co
c/o Return Department
8315 Normandy St SE, East Olympia, WA 98540
  • We will notify you via email once your refund/exchange has been processed.
  • All bundled items (from Kits, Sets, Collections, numerous products for a lower price) must be returned with all components and unopened for a full refund. If returning one item from a purchase of Kits, Sets or Collections at a discounted rate will you receive an exchange of equal or lesser value only.
  • Purchases made with any payment plan company: Flexible payment plans are eligible for refund or exchange of equal or lesser value as long as the product is 100% paid off. Any refund or exchange will incur a $10.00 refund/exchange fee.
  • Refunds will only be credited to the original method of payment.
  • Shipping fees, duties, taxes and/or customs fees are non-refundable.
  • Please allow up to 14 business days from receipt of returned items to process a return and credit your account. A credit should appear on your statement within 2 full billing cycles. 
Damaged Items
 
If you receive a product that is defective or damaged you must send us a photo and description of the issue within 48 hours of receipt of the product.  Refunds or exchanges will not be honored after 48 hours.